FAQ
What payment options do you accept?
What fast payment options do you offer?
Can I pay in installments?
How long does it take to process an order?
Where do international orders ship from?
What are the average transit times?
- United States and Canada: 7 - 14 business days
- International: 8 - 16 business days
Note: What factors might cause shipping delays?
Will I receive a tracking number for my order?
Can I cancel my order?
What is your return policy for physical products?
- Accept returns: Yes
- Return window: Customers have 30 days from the delivery date to initiate returns.
- Return method: Returns can be processed in-store or by mail.
- Item condition: Products must be returned in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.
- Restocking fee: A 5% restocking fee applies to returned products.
What are the reasons and fees for returns?
- Customer responsibility (remorse): Customers can initiate return requests within 7 days of receiving the items. Returns due to refusal to pay duties and taxes will incur a 20% restocking fee. Certain items like clothing must be unworn with original tags and packaging. Some items like swimwear, bodysuits, intimates, jewelry, face masks, and beauty products are final sale and non-refundable. Return shipping is the customer's responsibility unless it was a shipping error or the item was damaged. Shipping and handling charges are non-refundable.
- Defective: The cost of return shipping for defective items is covered.
What is your return policy for digital products?
What happens if I entered incorrect address information?
How do I initiate a return?
To start a return, contact us at info@minihomy.com. Returns will need to be sent to the following address:
- For orders from the United States: Minihomy, 2189 Flintstone Drive, Suites A PO-3832, TUCKER, Georgia, 30084, United States Of America
- For orders from other countries: Recipients: Tu Hongming Phone Number: +8617757961271 Address: F2, Building 8, No.89, Siyuan Road, Yidong Industrial Zone, Niansanli Street, Yiwu, Jinhua, Zhejiang Province 322000, China
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Who covers the cost of international returns?
Can I make changes to the address after shipment?
What are your responsibilities during shipping?
Can I return items if I entered the incorrect address after shipment?
What should I do if my item arrives damaged?
What if I have more questions?
Have a question
If you have an issue or question that requires immediate assistance, you can contact the Customer Service representative.
Please allow 7 - 14 business days from the time your package arrives back to us for a refund to be issued.